Whether we are speaking to a customer or to our friends and family about cannabis, it’s important to have conversations about responsible consumption. If you work in customer service, you may encounter customers who use cannabis or have questions about it. When you work in the industry, your personal contacts will also have questions, regardless of their consumption status. As advocates for the cannabis industry, it’s crucial to communicate with everyone who asks about safe and responsible consumption practices. In this blog post, Cannabis Trainers provide some guidance and tips for speaking to others about responsible cannabis consumption.
Know the Laws: First and foremost, it’s important to know the laws around cannabis in your area. Be knowledgeable about what’s legal and what’s not, including age restrictions, where it’s legal to consume, and possession limits. Having a good understanding of the laws will help you provide accurate information to customers, friends and family to ensure that they are consuming cannabis in a legal and responsible manner. Of course, we would be remiss if we did not invite you to one of our Sell-SMaRT RVT trainings, where we cover these laws.
Educate Yourself: Along with knowing the laws and attending formal training programs, it’s helpful to continue to educate yourself on cannabis. It’s important to remember that everyone’s experience with cannabis is different. Familiarize yourself with the various strains, consumption methods, and dosage recommendations (also covered in our courses). Go a step further and follow organizations like NORML, MJBizDaily, Leaf 411, and state resources that are continuing to research and report on the industry. This will help you stay informed and give compliant and safe recommendations to customers and your personal networks to answer any questions they may have.
Ask Open-Ended Questions: When speaking with customers, friends, and family about cannabis, it’s important to ask open-ended questions to get a sense of their experiences and knowledge. Ask questions like “What has been your previous experience with cannabis?” or “What do you like/dislike about cannabis?” or “What consumption methods have you tried before?” This shows that you’re interested in their perspective and can help guide the conversation towards responsible consumption practices and advanced learning about the plant. Remember, not all are interested in consuming cannabis. Many are simply curious.
Don’t Judge: It’s important to remain non-judgmental and respectful when speaking about cannabis. Even if you speak to someone who personally does not consume cannabis or disagrees with its uses, it’s important to approach the conversation with an open mind. This helps everyone feel comfortable discussing their experiences and seeking advice from you. Remember, your job is to provide helpful information, regardless of personal beliefs of others that you may encounter.
Encourage Responsible Consumption: Ultimately, your goal should be to encourage responsible cannabis consumption. This means promoting safe and legal consumption practices while also acknowledging the potential risks and side effects. Encourage customers, friends and family who may be canna-curious to start with low dosages, avoid driving or operating heavy machinery while under the influence, and never share their cannabis products with anyone under the legal age.
As with any substance, responsible use is key when it comes to cannabis. By following these tips, you can engage in informed conversations with customers, friends and family about responsible cannabis consumption. Remember to be knowledgeable, non-judgmental, and promote safe and legal consumption practices. By doing so, you can help ensure that customers are using cannabis responsibly while also providing excellent customer service. Our last tip is to invest in great education like Cannabis Trainers, where you know the content is vetted, accurate, and compliant to also keep you safe and confident in your own knowledge. We look forward to seeing you in class!