Providing Service Excellence = Lifelong Customers
We saw Alyssa Gregory’s article, in The Balance, and wanted to share these tips with you.
Excellent customer service creates loyal customers for life; customers who are willing to refer your business to friends, family and colleagues. Providing this type of excellent customer service starts with a genuine desire to delight your customers, but you also have to think beyond selling your products or services. You need to consider the cumulative experience your customers have when they visit your store or website, what they think and feel, and what you can do to make it better.
Here are 9 ways you can learn more about your customers and start to create a pattern of excellent customer service in your small business.
- Know Your Product or Service
- Be Friendly
- Say Thank You
- Train Your Staff
- Show Respect
- Be Responsive
- Ask for Feedback
- Use Feedback you receive
- And our bonus tip…Remember your customer’s names!
We love hearing from YOU!
How do you create an atmosphere of friendly and professional customer service?
What are the characteristics of a great listener?
Who do you think is doing a GREAT job of service excellence?
We highlight People that are committed to excellence in newsletter…. do you have someone in mind that we can recognize?
Let us know: email firstname.lastname@example.org