Is this webinar for me?!

• Do you find managing conflict so difficult that you avoid it at all costs?  
• Have big issues festered so long that discussing them seems nearly impossible?
• Do some people’s opinions hold your workplace hostage?

We'll explore:

• the importance of discussing how to talk about the problem before talking about the problem
• the necessity of separating position and interest to seek understanding
• the lack of vocabulary people face when trying to articulate the "real" problem
• the usefulness of behavioral anchors to describe soft skill deficiencies in problematic employees

Key Principles of Conflict Resolution:

• Reflectively listen to ensure understanding
• Maintain rapport at all times
• Differentiate positions from interests
• Work toward resolution based on motivating interests

Webinar takeaways:

After completing this webinar, participants will. . .

• Gain new insights about handling conflict
• Have a process for having difficult conversations
• Build better bridges between people with opposing points of view
• Understand how to find the root causes of conflict
• Gain a vocabulary to describe problematic behavior and underperformance
• Harness more empathy and understanding