Crucial Conversations Webinar

Is this webinar for me?!

Think back to the last fight or disagreement you had.  Did you say things you regretted?  Did you yell at a staff member?  Are you easily frustrated by customers, patients or vendors?  Is your team in dysfunction but you don’t know how to fix it?  Is there high turnover?
 

What is a Crucial Conversation?!

A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. These conversations—when handled poorly or ignored—lead to strained relationships and dismal results.  Whenever you’re not getting the results you’re looking for, it’s likely a crucial conversation is keeping you stuck. Whether it’s a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship—whatever the issue—if you can’t talk honestly with nearly anybody about almost anything, you can expect poor result.

We’ll explore how to:

• IMPROVE DIALOGUE & ENGAGEMENT:  Learn the dialogue skills demonstrated by top performers—skills that help you talk with anyone about anything to reach alignment and agreement on important matters.
• CREATE BEHAVIORAL CHANGE:  These skills turn in to behaviors that improve decision making, commitment to action, productivity, and relationships.
• BUILD HIGH-PERFORMANCE & CULTURE:  Consistent behaviors lead to organizations, teams, and individuals developing high-performance cultures based on trust and respect.

Webinar takeaways:

1. Notice if you (or others) go to victim, villain or helpless  
2. Learn about classic reactions such as going to silence or violence
3. Gain confidence when handling strong emotions & opposing opinions