Guest Blog by John Mancuso Authentic Communication Matters New business owners often wear multiple hats during the scramble to get things “going,” especially in the cannabis industry. The most fundamental of needs (e.g. resources, facilities, capital, staffing) become the trees … Read More
In the cannabis industry, customer service representatives are an important link between dispensaries and customers. Not only do they provide customers with product information and advice, but they also help ensure that customers have a positive experience and leave feeling … Read More
One of our trainers shared a story with us that was concerning. One day, while introducing his pup to some new sitters, a conversation about the medical marijuana industry in Missouri occurred. The two pet sitters were not from the … Read More
We talk to employees of the cannabis industry daily through our Sell-SMaRT™ Responsible Vendor Training programs. Too often, we see and hear the signs of employee burn-out from those who have been in the industry for a few years. We … Read More
Listening: The Peaks & Pits You know how it feels when the customer service rep isn’t really listening. Have you noticed how GOOD it feels to be really listened to? It’s meaningful, especially when the listening goes beyond just the … Read More
Raise your hand if you’re a licensed medical doctor. This article was written by Amber Bacca, CEO of Trax Team Solutions, and Lead Cannabis Trainers’ Facilitator. I’m guessing none or very few of the well-intentioned, outstanding cannabis industry workers reading … Read More
Shall We Sell Better? Do you work in a dispensary? Is your team great at compliance and selling? Does the concept of “up-selling”… make you smile or cringe? What if this technique could be used to build deeper relationships with … Read More