Say What? Communicating with your customers

Are you a great communicator? Do people always hear what you intend? Communication is a key in all our relationships- personal and professional. And, if you’re like me, sometimes it falls apart. We say the wrong thing… leading to misunderstandings and the … Read More

California’s green rush in the Gray Market

  California (finally) Begins Crackdown on Gray Market Marijuana This article was written by Hilary Bricken on March 12, 2018 for the CannaLawBlog   For state-by-state legalization to succeed in the long run, state and local governments often need to take significant enforcement … Read More

Does your team play by these rules?

Have you ever woken up in a panic… wondering and hoping that your team was playing by the rules? Is your company buttoned up on training, detailed operating procedures, and documentation? (Cliché #734- If it isn’t written down, it likely didn’t … Read More

What joy will you bring today?

You may have heard us use this Theodore Roosevelt quote before – it’s one of our favorites!   Comparing ourselves to others involves a lot of judgment. If we compare that “we’re better” or perhaps “less than” it can be troublesome and … Read More

Appreciation ~ Thank you, Riana!

We’d love to hear from you. Do you have someone special you’d like us to recognize? Email: We are thrilled to be collaborating with Riana Durrett, Esq., Executive Director of the Nevada Dispensary Association to bring our training to Nevada!   Thank you, Riana! We … Read More

Do you offer Customer Service Excellence at your facility?

Providing Service Excellence = Lifelong Customers We saw Alyssa Gregory’s article, in The Balance, and wanted to share these tips with you. Excellent customer service creates loyal customers for life; customers who are willing to refer your business to friends, family and … Read More

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